FAQ’s

General

Can I shop online and still avail the Omasco store experience?

Absolutely! You can browse through shop.omasco.com to view our products and then visit our stores to make your purchase. Alternatively, you can avail our services to experience the best of the online and in-store worlds.

Will my personal data (Name, number, address, card details etc.) be safe?

We guarantee you a secure shopping experience through our securely encrypted payment gateways. Moreover, our encrypted secure channels and Privacy Policy guarantees that all your personal information is protected and free from misuse.

Account Information

Why do I need an account with shop.omasco.com?

An online account with shop.omasco.com helps us to tailor our offering based on your preference and in the process, enhance your shopping experience. It also helps you save your details, create wish lists and give feedbacks and recommendations to make the buying process better and more convenient.

How do I create an shop.omasco.com account?

Click on the signup button on the right top corner of the page and follow the instructions that follow. It’s simple and hassle free!

Do I need to register to shop?

No. You can always browse and purchase a guest in case you do not want to register with us.

I am unable to remember my password. What do I do?

Simply click the ‘forgot my password’ button on the login page and follow the instructions. We’ll fetch you your password in no time.

I did subscribe to mails from shop.omasco.com. How do I unsubscribe?

In order to make sure our customers are informed about our best offers and services, all registered users are automatically included in our mailing list. In case you want to unsubscribe you can click the untick the “Keep me up to date” button below e-mail Tab of the information page.

Order Placing

I was unable to complete the purchase. What will happen to product?

We have saved your product in the cart. Simply login and complete the order.

A product I want is out of stock. What do I do?

Simply add the product to your wish list (click on the notify me option). We will let you know the moment the product becomes available.

How do I view my orders?

All your orders and related information are available in the “My Orders” tab under the “My Account” section.

Can I cancel my order?

You have the option to cancel the order before the order is shipped. If the order has been shipped, do get in touch with our customer care.

Will I get a confirmation mail when I complete my purchase?

Yes. After every successful purchase (after payment) you will get a confirmation mail along with the order number, order details and payment details. You will also get a text message which contains your order number.

How do I track my order?

You can track your order by contacting our customer care.

Payments

How do I pay for an shop.omasco.com purchase?

shop.omasco.com offers you multiple payment methods. take all sorts of cards and payment methods, including these:

Online         

Select your favorite payment method from the convenient payment options we provide. When selecting Credit/Debit Card, fill out your card details. Once done, just click "Place Order".

Are there any hidden charges when I make a purchase on shop.omasco.com?

NO hidden charges. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the buyer’s discretion.

Do you offer CoD right now?

No.

Shipping and Delivery

What are the delivery charges?

Delivery charges varies with the Type & value of your single order.

What is the estimated delivery time?

Standard Delivery: An order placed will be delivered in 3-5 business days.

I need to return an item, how do I arrange for a pick-up?

Returns are easy and can be done within 15 days of purchase. Send a mail to "omascoretail.feedback@alfuttaim.com " with your order details.

Our Customer Care team will get in touch with you with the return details.

Where do you deliver?

We deliver at selected locations across Oman. To find out if we come to your area, just enter your location on the page of the item that you want to buy. If you would rather collect in-store of Omasco Retail store, use our store locator to find your closest collection point.

Warranty and Returns

I bought a product from shop.omasco.com and I found that it is not working properly? What next?

We will accept return of the item within 15 days of your purchase if the item is not working or is found defective. Visit our Omasco Store or call customer care at 245821480 for more details.

How long will my refund take to credit?

We will process your refund as soon as the returned item arrives back, and the refunds usually can take up to 3-5 business days to appear in your account. 

I posted my item for a refund/return. How to know the status?

We will sort out your request on an immediate basis. Get in touch with our customer care team.

What should I do if I have any concerns with the product during the warranty period?

You can visit our Customer Care office at Bawsher/Sohar/Salalah or any nearby Omasco Retail store and our staff would be more than happy to help you